ChurnZero
A customer success and retention platform designed for subscription businesses, offering real-time health scoring, journey automation, in-app engagement, and renewal management workflows.
How RevOps teams use it
RevOps teams use ChurnZero to automate CS touchpoints at key lifecycle moments, track renewal pipeline health, and identify expansion-ready accounts based on product usage thresholds and engagement signals.
Example use case
e.g., A RevOps team uses ChurnZero to build a renewal playbook that triggers 90 days before renewal — sending a usage report to the champion, scheduling an EBR, and creating a renewal opportunity in Salesforce.
Where it's used
Technical Disciplines
Customer Success Operations
Builds the technical infrastructure behind post-sale revenue — designing health scoring systems, QBR automation, and expansion playbooks that protect NRR and drive upsell at scale.
Revenue Lifecycle Operations
Orchestrates the full customer lifecycle from onboarding through expansion to renewal — stitching product usage data into CRM, triggering expansion plays, and automating renewal workflows that maximise lifetime value.