Gainsight
The leading customer success platform that consolidates health signals, product usage, support tickets, and financial data to help CS teams proactively manage retention and expansion.
How RevOps teams use it
RevOps teams use Gainsight to build customer health scores, automate risk escalation playbooks, and track NRR and GDR metrics by segment — ensuring CS activities are tied directly to revenue outcomes.
Example use case
e.g., A RevOps team uses Gainsight to configure a health score that drops below threshold when product usage falls 30%, automatically opening a risk task for the CSM to initiate an executive business review.
Where it's used
Technical Disciplines
Customer Success Operations
Builds the technical infrastructure behind post-sale revenue — designing health scoring systems, QBR automation, and expansion playbooks that protect NRR and drive upsell at scale.
Revenue Lifecycle Operations
Orchestrates the full customer lifecycle from onboarding through expansion to renewal — stitching product usage data into CRM, triggering expansion plays, and automating renewal workflows that maximise lifetime value.
Industry Verticals
SaaS B2B
Subscription-based software sold to businesses. Long sales cycles, multi-stakeholder procurement, and recurring revenue tracked through ARR, NRR, and churn.
SaaS B2C
Subscription software sold directly to individuals. Self-serve, high volume, short cycles — revenue operations focused on activation, retention, and reducing involuntary churn.